State Farm® Insurance Agent Caramel Russell-Rouse
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Tana Knopf
February 8, 2024
"Caramel❣️❣️😊"
"Tana, Thanks so much for the review. It is such a pleasure to serve you and your family."
Darius Duncan
November 30, 2023
"Carmel has got to be one of the best Agents there is! Always helping out in a timely manner and such a genuine soul. Thank you for all that you do!"
Chandra Knopf
November 30, 2023
"Caramel has been great! I used to go to the person closest to me, then my mom told me about Caramel. I’ve been with her since then. It’s been at least 8 years. I can call about a new policy and she explains all options. I’d recommend her to all my friends."
J Lvt
November 28, 2023
"I have been with Caramel’s State Farm for 20 years and they have been amazing.The follow through and customer service is the best and after a tornado in Colorado which was a first for us. They were helpful and explained everything to us step by step. I would recommend this insurance team to everyone I know customer service you do not see anywhere else and that goes a long way these days. And they’re affordable in a very busy insurance landscape!!"
Tony Weathersby
November 10, 2023
"Caramel Russell has been my insurance agent for almost 7 years. A friend recommended her and I am so thankful he did. My previous company slapped me with a 20% rate increase so I took my friend's recommendation. Caramel has been an excellent agent! She is thorough, kind, professional yet friendly. She has many years of experience and has kept me from making poor auto coverage decisions on several occasions. She also found that I was underinsured on my home coverage with the previous company and made the necessary adjustments. Even when I've experienced problems with the State Farm claims department, Caramel has been a steadfast advocate for me and instrumental in solving all issues to my satisfaction. If a solid and long term relationship is important to you, look no further and choose Caramel Russell as your agent!"
Mary Clarke Worthington
November 2, 2023
"Caramel has been one of the most responsible, efficient, and professional agents that I have ever worked with. She is truly on your side and I'm so glad I decided to work with her and would not hesitate to recommend her services"
karen jefferson
December 13, 2021
"Caramel is a longtime friend who earned my trust. She has helped my kids become adults and has our best interests at heart. Thanks, Team Caramel!"
Linda Schlotthauer
July 24, 2021
"Call for a week straight at different times and never did get an answer"
"Thanks so much for taking the time to leave a review. We are so sorry to hear you have experienced difficulty in getting through. We have no record of any missed voicemails so there could be an issue with calls showing up as SPAM risk or Telemarketer on caller ID. Please give us a call again and leave a message on voicemail if we are assisting other customers when you call. In addition, if you happen to call during non-business hours, we have an after hours center available to assist. All you have to do is select the prompt to speak to a live person and you will be connected to a live representative. Thank you again for reaching out and we look forward to hearing back from you."
Dani Baresel-Pavlik
June 5, 2021
"We have been clients of Caramel for almost 10 years and truly appreciate her responsiveness, professionalism and caring nature. She recommends the best insurance for our needs and within our budgets. Recently she helped us get our windshield repaired within 24 hours whereas previously I had faced apathy and shops that wanted to charge me ridiculous amounts of money. Caramel is a true gem!"
"Dani, It has been a pleasure serving your family over the years. I can't believe the kids are now teenage drivers. Your family is what the State Farm model is all about. You start out with the parents and then before you know it, you are helping the kids and then future generations. So glad to have you guys as clients!"
Ryan Mulligan
March 10, 2020
"Caramel is a wonderful agent!"
Kylie Hall
March 10, 2020
"Carmel is the best! Go to her for all your insurance needs!"
Vickie Corder
March 6, 2020
"Carmel has been my agent for the last 20 years and is the best in the insurance business! She goes above and beyond to make sure I’m very well taken care of. I can’t recommend her enough."
Ron S. Doyle
May 23, 2018
"Been a customer for almost ten years—she's the best in town."