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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Tony Weathersby

November 10, 2023

5  out of  5 rating by Tony Weathersby
"Caramel Russell has been my insurance agent for almost 7 years. A friend recommended her and I am so thankful he did. My previous company slapped me with a 20% rate increase so I took my friend's recommendation. Caramel has been an excellent agent! She is thorough, kind, professional yet friendly. She has many years of experience and has kept me from making poor auto coverage decisions on several occasions. She also found that I was underinsured on my home coverage with the previous company and made the necessary adjustments. Even when I've experienced problems with the State Farm claims department, Caramel has been a steadfast advocate for me and instrumental in solving all issues to my satisfaction. If a solid and long term relationship is important to you, look no further and choose Caramel Russell as your agent!"

Mary Clarke Worthington

November 2, 2023

5  out of  5 rating by Mary Clarke Worthington
"Caramel has been one of the most responsible, efficient, and professional agents that I have ever worked with. She is truly on your side and I'm so glad I decided to work with her and would not hesitate to recommend her services"

karen jefferson

December 13, 2021

5  out of  5 rating by karen jefferson
"Caramel is a longtime friend who earned my trust. She has helped my kids become adults and has our best interests at heart. Thanks, Team Caramel!"

Linda Schlotthauer

July 24, 2021

1  out of  5 rating by Linda Schlotthauer
"Call for a week straight at different times and never did get an answer"

Dani Baresel-Pavlik

June 5, 2021

5  out of  5 rating by Dani Baresel-Pavlik
"We have been clients of Caramel for almost 10 years and truly appreciate her responsiveness, professionalism and caring nature. She recommends the best insurance for our needs and within our budgets. Recently she helped us get our windshield repaired within 24 hours whereas previously I had faced apathy and shops that wanted to charge me ridiculous amounts of money. Caramel is a true gem!"

Ryan Mulligan

March 10, 2020

5  out of  5 rating by Ryan Mulligan
"Caramel is a wonderful agent!"

Kylie Hall

March 10, 2020

5  out of  5 rating by Kylie Hall
"Carmel is the best! Go to her for all your insurance needs!"

Vickie Corder

March 6, 2020

5  out of  5 rating by Vickie Corder
"Carmel has been my agent for the last 20 years and is the best in the insurance business! She goes above and beyond to make sure I’m very well taken care of. I can’t recommend her enough."

Nathan Vaughn

February 16, 2020

1  out of  5 rating by Nathan Vaughn
"If every insurance agent was as incompetent and dishonest as Caramel, we would all be homeless and carless. Her customer service was appalling to say the least. I recommend literally any other agent or failing that your cashier at burger king probably knows more about insurance than Caramel does and will treat you better."

Ron S. Doyle

May 23, 2018

5  out of  5 rating by Ron S. Doyle
"Been a customer for almost ten years—she's the best in town."