State Farm® Insurance Agent Caramel Russell-Rouse

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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

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What our customers say about us...

Tana Knopf

February 8, 2024

5 out of 5

"Caramel❣️❣️😊"

Darius Duncan

November 30, 2023

5 out of 5

"Carmel has got to be one of the best Agents there is! Always helping out in a timely manner and such a genuine soul. Thank you for all that you do!"

Chandra Knopf

November 30, 2023

5 out of 5

"Caramel has been great! I used to go to the person closest to me, then my mom told me about Caramel. I’ve been with her since then. It’s been at least 8 years. I can call about a new policy and she explains all options. I’d recommend her to all my friends."

J Lvt

November 28, 2023

5 out of 5

"I have been with Caramel’s State Farm for 20 years and they have been amazing.The follow through and customer service is the best and after a tornado in Colorado which was a first for us. They were helpful and explained everything to us step by step. I would recommend this insurance team to everyone I know customer service you do not see anywhere else and that goes a long way these days. And they’re affordable in a very busy insurance landscape!!"

Tony Weathersby

November 10, 2023

5 out of 5

"Caramel Russell has been my insurance agent for almost 7 years. A friend recommended her and I am so thankful he did. My previous company slapped me with a 20% rate increase so I took my friend's recommendation. Caramel has been an excellent agent! She is thorough, kind, professional yet friendly. She has many years of experience and has kept me from making poor auto coverage decisions on several occasions. She also found that I was underinsured on my home coverage with the previous company and made the necessary adjustments. Even when I've experienced problems with the State Farm claims department, Caramel has been a steadfast advocate for me and instrumental in solving all issues to my satisfaction. If a solid and long term relationship is important to you, look no further and choose Caramel Russell as your agent!"

Mary Clarke Worthington

November 2, 2023

5 out of 5

"Caramel has been one of the most responsible, efficient, and professional agents that I have ever worked with. She is truly on your side and I'm so glad I decided to work with her and would not hesitate to recommend her services"

karen jefferson

December 13, 2021

5 out of 5

"Caramel is a longtime friend who earned my trust. She has helped my kids become adults and has our best interests at heart. Thanks, Team Caramel!"

Linda Schlotthauer

July 24, 2021

1 out of 5

"Call for a week straight at different times and never did get an answer"

Dani Baresel-Pavlik

June 5, 2021

5 out of 5

"We have been clients of Caramel for almost 10 years and truly appreciate her responsiveness, professionalism and caring nature. She recommends the best insurance for our needs and within our budgets. Recently she helped us get our windshield repaired within 24 hours whereas previously I had faced apathy and shops that wanted to charge me ridiculous amounts of money. Caramel is a true gem!"

Ryan Mulligan

March 10, 2020

5 out of 5

"Caramel is a wonderful agent!"

Kylie Hall

March 10, 2020

5 out of 5

"Carmel is the best! Go to her for all your insurance needs!"

Vickie Corder

March 6, 2020

5 out of 5

"Carmel has been my agent for the last 20 years and is the best in the insurance business! She goes above and beyond to make sure I’m very well taken care of. I can’t recommend her enough."

Nathan Vaughn

February 16, 2020

1 out of 5

"If every insurance agent was as incompetent and dishonest as Caramel, we would all be homeless and carless. Her customer service was appalling to say the least. I recommend literally any other agent or failing that your cashier at burger king probably knows more about insurance than Caramel does and will treat you better."

Ron S. Doyle

May 23, 2018

5 out of 5

"Been a customer for almost ten years—she's the best in town."

What our customers say about us...

Tana Knopf

February 8, 2024

5 out of 5

"Caramel❣️❣️😊"

Darius Duncan

November 30, 2023

5 out of 5

"Carmel has got to be one of the best Agents there is! Always helping out in a timely manner and such a genuine soul. Thank you for all that you do!"

Chandra Knopf

November 30, 2023

5 out of 5

"Caramel has been great! I used to go to the person closest to me, then my mom told me about Caramel. I’ve been with her since then. It’s been at least 8 years. I can call about a new policy and she explains all options. I’d recommend her to all my friends."

J Lvt

November 28, 2023

5 out of 5

"I have been with Caramel’s State Farm for 20 years and they have been amazing.The follow through and customer service is the best and after a tornado in Colorado which was a first for us. They were helpful and explained everything to us step by step. I would recommend this insurance team to everyone I know customer service you do not see anywhere else and that goes a long way these days. And they’re affordable in a very busy insurance landscape!!"

Tony Weathersby

November 10, 2023

5 out of 5

"Caramel Russell has been my insurance agent for almost 7 years. A friend recommended her and I am so thankful he did. My previous company slapped me with a 20% rate increase so I took my friend's recommendation. Caramel has been an excellent agent! She is thorough, kind, professional yet friendly. She has many years of experience and has kept me from making poor auto coverage decisions on several occasions. She also found that I was underinsured on my home coverage with the previous company and made the necessary adjustments. Even when I've experienced problems with the State Farm claims department, Caramel has been a steadfast advocate for me and instrumental in solving all issues to my satisfaction. If a solid and long term relationship is important to you, look no further and choose Caramel Russell as your agent!"

Mary Clarke Worthington

November 2, 2023

5 out of 5

"Caramel has been one of the most responsible, efficient, and professional agents that I have ever worked with. She is truly on your side and I'm so glad I decided to work with her and would not hesitate to recommend her services"

karen jefferson

December 13, 2021

5 out of 5

"Caramel is a longtime friend who earned my trust. She has helped my kids become adults and has our best interests at heart. Thanks, Team Caramel!"

Linda Schlotthauer

July 24, 2021

1 out of 5

"Call for a week straight at different times and never did get an answer"

Dani Baresel-Pavlik

June 5, 2021

5 out of 5

"We have been clients of Caramel for almost 10 years and truly appreciate her responsiveness, professionalism and caring nature. She recommends the best insurance for our needs and within our budgets. Recently she helped us get our windshield repaired within 24 hours whereas previously I had faced apathy and shops that wanted to charge me ridiculous amounts of money. Caramel is a true gem!"

Ryan Mulligan

March 10, 2020

5 out of 5

"Caramel is a wonderful agent!"

Kylie Hall

March 10, 2020

5 out of 5

"Carmel is the best! Go to her for all your insurance needs!"

Vickie Corder

March 6, 2020

5 out of 5

"Carmel has been my agent for the last 20 years and is the best in the insurance business! She goes above and beyond to make sure I’m very well taken care of. I can’t recommend her enough."

Nathan Vaughn

February 16, 2020

1 out of 5

"If every insurance agent was as incompetent and dishonest as Caramel, we would all be homeless and carless. Her customer service was appalling to say the least. I recommend literally any other agent or failing that your cashier at burger king probably knows more about insurance than Caramel does and will treat you better."

Ron S. Doyle

May 23, 2018

5 out of 5

"Been a customer for almost ten years—she's the best in town."